• What do you do with my personal data?
• What kinds of visitor data do you collect?
• Can I delete my personal data?
• Do you share my personal data with other companies?
• How can I see what personal data you have on me?

What do you do with my personal data?

Any personal information you provide to us is kept for the following reasons:

• To Fulfill our courier, air freight, sea freight or shop services.
• To maintain a record of your past orders and transactions, which you can access anytime through your account. We keep this information for your reference and for legal and regulatory reasons, including claims and payments.
• To send you important updates, news, and special offers via email, or to gather customer feedback to enhance our website and services. You can adjust your communication preferences at any time through your Privacy & Communication Settings.

What kinds of visitor data do you collect?

When you visit our website, we gather non-personally identifiable data such as your IP address, operating system, and browser. This information is aggregated to track general location, number of visits, average time spent on the site, pages viewed, and more. We use this data to monitor and improve our website and services.

We may utilize cookies to collect this information and to offer you personalized content (like autofilling certain fields). Cookies are small pieces of data that a website can send to your browser, which may then be stored on your hard drive, allowing us to recognize you when you return.

We may also employ tracking cookies from Bing (Microsoft), Facebook, and Google for marketing purposes in the form of targeted advertisements. This means that if you have an account with any of these companies and have opted in to receive personalized ads, you may see ads based on your visit to our website. You can opt out of personalized ads through your account settings on each of these platforms.

These companies may also use these cookies to remember that you visited our website on your current device or browser. As a result, ads may be customized based on stored data linked to your browser, but this data is not personally identifiable. You can opt out of interest-based ads on your current device.

Can I delete my personal data?

You can remove receiver data for individual orders that are older than 12 months. This option is accessible through your Privacy Settings. Doing so will permanently erase the delivery address and receiver details from our system.

To make your account inactive by selecting the Close account option under My Account -> Account Settings.

We will keep your data for 12 months, after which any personally identifiable information will be permanently deleted.

Please note: if you close your account, you will not be able to make any future claims for loss or damage.

You must be the account owner with Full Access to carry out these actions. These options will not be available if your account is flagged due to ongoing claims, outstanding debits, or suspected fraud or other illegal activities.

You can also manage your saved address book and payment options through your account.

Do you share my personal data with other companies?

Eurto Express acts as a freight forwarder. When you book a courier or freight service with us, we will share your full name, address, and contact details with the carriers and agents involved in providing your selected service.

Your payment information is securely processed through our payment gateway providers, Adyen and PayPal.

For important service updates and opt-in marketing, we may share your full name and email address with the emailing platform Spotler (formerly Pure360). If you have opted to receive customer feedback requests, we may share this information with SurveyMonkey or Trustpilot.

We do not permit other companies to use your personal data for their own marketing purposes. Cookies may be stored by Bing (Microsoft), Facebook, and Google for our marketing needs - please refer to the visitor data section above.

Our website may include links to third-party sites. We are not responsible for the content or privacy practices of these external sites.

How can I check what personal data you have about me?

You can find all your account information, including your order history, invoices, and address book, in your account area.

If you want a portable copy of all your personal data in Excel (.xls) format, just reach out to our customer service team. We will make sure to provide the data within a month.